These General Terms and Conditions of Sale govern the offer and sale of products through the website http://menadea.com (hereinafter "Website").
Please read these terms and conditions carefully before proceeding with a purchase. Placing a purchase order implies full acceptance of these General Terms and Conditions of Sale and the Website’s Privacy Policy.
1. Seller Details (Website Owner)
The Website is owned and operated by:
- Company Name: Menadea SRL
- Registered Office: Via dei Laterensi 19, 00174 Roma (RM)
- VAT Number: 16517991002
- Fiscal Code: 16517991002
- REA Registration Number: RM – 1660948
- Email Contact: hello@menadea.com
2. Product Prices and Availability
All product prices published on the Website are expressed in Euros (€).
- VAT Application: The prices indicated on the Website include VAT. The applied VAT rate is 10% for menstrual hygiene products, and 22% for all other product categories available in the shop.
- Shipping costs are not included in the product price, but are calculated and clearly shown at checkout before order confirmation.
- The Seller reserves the right to change prices at any time; however, products will always be invoiced based on the prices displayed on the Website at the time the order is confirmed.
3. Payment Methods and Order Confirmation
The Website offers several secure payment methods to complete your purchase:
- WooPayments
- Credit Card / Debit Card
- Bank Transfer
- PayPal
- Apple Pay
- Google Pay
- Other digital payment methods enabled at checkout.
Order Confirmation: The order submitted by the Customer will be considered formally confirmed and accepted by the Seller only when the respective payment has been successfully processed and cleared. In the case of payment by Bank Transfer, order preparation will begin only after the funds have been successfully credited to the Seller's account.
4. Shipping and Delivery
The Seller ships to Italy and Europe via reliable express couriers.
4.1. Preparation and Handover Times to the Courier
The time required for order processing, packaging, and handing over the products to the courier is as follows:
- Shipping in Italy: 5-7 business days.
- Shipping in Europe: 7-15 business days.
Note: The indicated shipping times are to be considered guidelines/estimates. These timeframes may vary or experience delays during holiday periods (e.g., Christmas, Easter, national holidays) or during intensive promotional events (e.g., Black Friday, sales).
4.2. Shipping Costs
Shipping costs are not fixed but vary depending on the geographical destination of the order. The exact shipping fee is automatically calculated by the system and shown to the Customer on the checkout page before proceeding to payment.
4.3. Order Tracking
Once the order is handed over to the express courier, the Customer will receive an email notification containing a tracking code to monitor the status and delivery times of the shipment.
4.4. Delivery Issues and Allocation of Liability
In the event of damage suffered by the goods during transport, legal liability rests entirely with the carrier/courier in charge of the shipment. However, if the package or product is defective, damaged upon opening, or not delivered within the expected time frame, the Customer is invited to promptly contact our customer service at the email address provided in Art. 1 to receive the necessary technical support and assistance.
5. Right of Withdrawal and Returns Policy
n compliance with European regulations and the Consumer Code, a Customer acting as a private consumer has the right to withdraw from the purchase contract, without giving any reason and without any penalty, within 14 days from the day they physically receive the ordered products.
5.1. Conditions for Return Eligibility
To exercise the right of withdrawal and obtain a refund, the returned product must strictly comply with the following integrity requirements:
- The product must be completely unused and intact.
- The product must be returned inside its original packaging, which must be intact and undamaged.
- The product must not show any type of damage, alteration, or sign of wear.
Exclusions: Returns of products that are clearly used, lacking their original packaging, or damaged will not be accepted under any circumstances. Pursuant to Art. 59 of the Italian Consumer Code, the right of withdrawal is also excluded for the supply of goods made to measure or clearly personalized..
5.2. Return Procedure Request
To initiate the return process, the Customer must:
- Send a formal request via email to the address indicated in Art. 1, clearly specifying the order number and the products they intend to return.
- Wait for the confirmation email from the Seller, which will contain detailed instructions and the address to which the goods must be shipped.
- Arrange for the shipment of the package. The shipping costs required to return the product are entirely borne by the Customer, except in cases where the return is due to originally defective products or a proven shipping error by the Seller.
6. Refunds
Following receipt of the package at the Seller's warehouse, a quality check will be carried out on the returned goods to verify compliance with the requirements of Art. 5.1.
- Standard Refund: If the verification is successful, the Seller will proceed to refund the due amount within 5 business days from the date the return was received. The refund will be issued using the same payment method chosen by the Customer during the purchase.
6.1. Partial or Refused Refunds
The Seller reserves the final and unappealable right to refuse a refund or to proceed with a partial refund only, if it is found that:
- The returned product or its packaging is damaged.
- There are clear signs of use of the product.
- Parts, accessories, labels, or original components of the product are missing.
In these cases, the goods will remain available to the Customer at the Seller's warehouse, and any return shipping to the Customer will be carried out at the Customer's expense.
7. Applicable Law and Jurisdiction
These General Terms and Conditions of Sale are governed by Italian law.
In the event of disputes or legal actions arising from the interpretation, execution, or termination of the sales contract:
- Contracts with Companies or Professionals (B2B): f the purchase is made by an entity with a VAT number (company, business, or professional), the exclusive place of jurisdiction is the Court of Rome..
- Contracts with Private Consumers (B2C): If the purchase is made by a private consumer, the mandatory territorial jurisdiction belongs to the court of the place of residence or domicile of the consumer, as provided for by consumer protection regulations.
Last updated: May 2026