Shipping

We ship throughout Italy and selected countries within the European Union.

Preparation and hand over to the courier
Italy: 5–7 business days
Europe: 7–15 business days
Delivery times may vary during holiday or promotional periods.

Shipping costs
Shipping costs are calculated at checkout based on the order destination.

Order tracking
Once your order has been shipped, you will receive an email with a tracking code to monitor the delivery.

Delivery Issues
If the package is damaged or not delivered, contact us for customer support.

Returns

You have the right to return products within 14 days of receiving the order, in accordance with European regulations on the right of withdrawal.

Return Conditions
To be eligible for a return:

• the product must be unused;
• it must be returned in its original packaging;
• it must not show damage or signs of wear.

Returns of customized products, used items, or items without original packaging will not be accepted.

Return Procedure
To request a return, send a request by email indicating the order number and wait for confirmation with shipping instructions.
Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors.

Refunds

Once the return has been received and inspected, we will process the refund within 5 business days.

Partial or Refused Refunds
We reserve the right to issue partial refunds or refuse a refund if:

• the product is damaged;
• there are signs of use;
• original parts or accessories are missing.